A Human Approach to Reskilling in the Age of AI

A Human Approach to Reskilling in the Age of AI

Investing in learning agility and core capabilities is as important for the individual worker as it is for the decision-making executive. Thinking openly can get us there.

The age of AI is upon us. Emerging technologies give humans some relief from routine tasks and allow us to get back to the creative, adaptable creatures many of us prefer being.

So a shift to developing human skills in the workplace should be a critical focus for organizations. In this part of my series on learning agility, we’ll take a look at some reasons for a sense of urgency over reskilling our workforce and reconnecting to our humanness.

The clock is ticking

If you don’t believe AI conversations affect you, then I suggest reviewing this 2018 McKinsey Report on reskilling in the age of automation, which provides some interesting statistics. Here are a few applicable nuggets:

  • 62% of executives believe they need to retrain or replace more than a quarter of their workforce by 2023 due to advancing digitization
  • The US and Europe face a larger threat on reskilling than the rest of the world
  • 70% of execs in companies with more than $500 million in annual revenue state this will affect more than 25% of their employees

No matter where you fall on an organizational chart, automation (and digitalization more generally) is an important topic for you—because the need for reskilling that it introduces will most likely affect you.

But what does this reskilling conversation have to do with core capability development?

To answer that question, let’s take a look at a few statistics curated in a 2019 LinkedIn Global Talent Report.

When surveyed on the topic of soft skills core human capabilities, global companies had this to say:

  • 92% agree that they matter as much or more than “hard skills”
  • 80% said these skills are increasingly important to company success
  • Only 41% have a formal process to identify these skills

Before panicking at the thought of what these stats could mean to you or your company, let’s actually dig into these core capabilities that you already have but may need to brush up on and strengthen.

Core human capabilities

What the heck does all this have to do with learning agility, you may be asking, and why should I care?

I recommend catching up with this introduction to learning agility. There, I define learning agility as “the capacity for adapting to situations and applying knowledge from prior experience—even when you don’t know what to do […], a willingness to learn from all your experiences and then apply that knowledge to tackle new challenges in new situations.” In that piece, we also discussed reasons why characteristics associated with learning agility are among the most sought after skills on the planet today.

Too often, these skills go by the name “soft skills.” Explanations usually go something like this: “hard skills” are more like engineering- or science-based skills and, well, “non-peopley” related things. But what many call “soft skills” are really human skills—core capabilities anyone can cultivate. As leaders, we need to continue to change the narrative concerning these core capabilities (for many reasons, not least of which is the fact that the distinction frequently re-entrenches a gender bias, as if skills somehow fit on a spectrum from “soft to hard.”)

For two decades, I’ve heard decision makers choose not to invest in people or leadership development because “there isn’t money in soft skills” and “there’s no way to track the ROI” on developing them. Fortunately, we’re moving out of this tragic mindset, as leaders recognize how digital transformation has reshaped how we connect, build community, and organize for work. Perhaps this has something to do with increasingly pervasive reports (and blowups) we see across ecosystems regarding toxic work culture or broken leadership styles. Top consulting firms doing global talent surveys continue to identify crucial breakdowns in talent development pointing right back to our topic at hand.

We all have access to these capabilities, but often we’ve lacked examples to learn by or have had little training on how to put them to work. Let’s look at the list of the most-needed human skills right now, shall we?

Topping the leaderboard moving into 2020:

  • Communication
  • Relationship building
  • Emotional intelligence (EQ)
  • Critical thinking and problem-solving (CQ)
  • Learning agility and adaptability quotient (AQ)
  • Creativity

If we were to take the items on this list and generalize them into three categories of importance for the future of work, it would look like:

  1. Emotional Quotient
  2. Adaptability Quotient
  3. Creativity Quotient

Some of us have been conditioned to think we’re “not creative” because the term “creativity” refers only to things like art, design, or music. However, in this case, “creativity” means the ability to combine ideas, things, techniques, or approaches in new ways—and it’s crucial to innovation. Solving problems in new ways is the most important skill companies look for when trying to solve their skill-gap problems. (Spoiler alert: This is learning agility!) Obviously, our generalized list ignores many nuances (not to mention additional skills we might develop in our people and organizations as contexts shift); however, this is a really great place to start.

Where do we go from here?

In order to accommodate the demands of tomorrow’s organizations, we must:

  • look at retraining and reskilling from early education models to organizational talent development programs, and
  • adjust our organizational culture and internal frameworks to support being human and innovative.

This means exploring open principles, agile methodologies, collaborative work models, and continuous states of learning across all aspects of your organization. Digital transformation and reskilling on core capabilities leaves no one—and no department—behind.

In our next installment, we’ll begin digging into these core capabilities and examine the five dimensions of learning agility with simple ways to apply them.

This article series was originally published on opensource.com.

Part One: A Brief Introduction to Learning Agility

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Jen Kelchner

Jen Kelchner

I am a creative, a thinker, an analyst, a dot connector, a weaver of communities, a leader, a technologist, an entrepreneur, an innovator, a writer, an international speaker, and a Master of Change who is dedicated to building a better world.  

I intuitively understand the multidimensional transformation process, the technology of people and advise high-level leaders in the private and public sectors from around the world on transformation in leadership and culture.

A Brief Introduction to Learning Agility

A Brief Introduction to Learning Agility

The ability to learn and adapt quickly isn’t something our hiring algorithms typically identify. But by ignoring it, we’re overlooking insightful and innovative job candidates.

I think everyone can agree that the workplace has changed dramatically in the last decade—or is in the process of changing, depending on where you’re currently working. The landscape has evolved. Distributed leadership, project-based work models, and cross-functional solution building are commonplace. In essence, the world is going open.

And yet our talent acquisition strategies, development models, and internal systems have shifted little (if at all) to meet the demands these shifts in our external work have created.

In this three-part series, let’s take a look at what is perhaps the game-changing key to acquisition, retention, engagement, innovation, problem-solving, and leadership in this emerging future: learning agility. We’ll discuss not only what learning agility is, but how your organization’s leaders can create space for agile learning on teams and in departments.

Algorithmed out of opportunities

For the last decade, I’ve freelanced as an independent consultant. Occasionally, when the stress of entrepreneurial, project-based work gets heavy, I search out full-time positions. As I’m sure you know, job searching requires hours of research—and often concludes in dead-ends. On a rare occasion, you find a great fit (the culture looks right and you have every skill the role could need and more!), except for one small thing: a specific educational degree.

More times than I can count, I’ve gotten “algorithmed out” of even an initial conversation about a new position. What do I mean by that exactly?

If your specific degree—or, in my case, lack thereof—doesn’t meet the one listed, the algorithmically driven job portal spits me back out. I’ve received a “no thank you” email within thirty seconds of hitting submit.

So why is calling this out so important?

Hiring practices have changed very little in both closed and open organizations. Sticking with these outdated practices puts us in danger of overlooking amazing candidates capable of accelerating innovation and becoming amazing leaders in our organizations.

Developing more inclusive and open hiring processes will require work. For starters, it’ll require focus on a key competency so often overlooked as part of more traditional, “closed” processes: Learning agility.

Just another buzzword or key performance indicator?

While “learning agility” is not a new term, it’s one that organizations clearly still need help taking into account. Even in open organizations, we tend to overlook this element by focusing too rigidly on a candidate’s degree history or current role when we should be taking a more holistic view of the individual.

One crucial element of adaptability is learning agility. It is the capacity for adapting to situations and applying knowledge from prior experience—even when you don’t know what to do. In short, it’s a willingness to learn from all your experiences and then apply that knowledge to tackle new challenges in new situations.

Every experience we encounter in life can teach us something if we pay attention to it. All of these experiences are educational and useful in organizational life. In fact, as Colin Willis notes in his recent article on informal learning, 70%‒80% of all job-related knowledge isn’t learned in formal training programs. And yet we’re conditioned to think that only what you were paid to do in a formal role or the degree you once earned speaks solely to your potential value or fit for a particular role.

Likewise, in extensive research conducted over years, Korn Ferry has shown that learning agility is also a predictor of long-term performance and leadership potential. In an article on leadership, Korn Ferry notes that “individuals exhibiting high levels of learning agility can adapt quickly in unfamiliar situations and even thrive amid chaos.” Chaos—there’s a word I think we would all use to describe the world we live in today.

Organizations continue to overlook this critical skill (too few U.S. companies consider candidates without college degrees), even though it’s a proven component of success in a volatile, complex, ambiguous world? Why?

And as adaptability and collaboration—two key open principles—sit at the top of the list of job skills needed in 2019, perhaps talent acquisition conversations should stop focusing on how to measure adaptability and shift to sourcing learning agile people so problems can get solved faster.

Learning agility has dimensions

A key to unlocking our adaptability during rapid change is learning agility. Agile people are great at integrating information from their experiences and then using that information to navigate unfamiliar situations. This complex set of skills allows us to draw patterns from one context and apply them to another context.

So when you’re looking for an agile person to join your team, what exactly are you looking for?

Start with getting to know someone beyond a resume, because learning-agile people have more lessons, more tools, and more solutions in their history that can be valuable when your organization is facing new challenges.

Next, understand the five dimensions of learning agility, according to Korn Ferry’s research.

Mental Agility: This looks like thinking critically to decipher complex problems and expanding possibilities by seeing new connections.

People Agility: This looks like understanding and relating to other people to empower collective performance.

Change Agility: This looks like experimentation, being curious, and effectively dealing with uncertainty.

Results Agility: This looks like delivering results in first-time situations by inspiring teams and exhibiting a presence that builds confidence in themselves and others.

Self-Awareness: This looks like the ability to reflect on oneself, knowing oneself well, and understanding how one’s behaviors impact others.

While finding someone with all these traits may seem like sourcing a unicorn, you’ll find learning agility is more common than you think. In fact, your organization is likely already full of agile people, but your culture and systems don’t support agile learning.

In the next part of this series, we’ll explore how you can tap into this crucial skill and create space for agile learning every day. Until then, do what you can to become more aware of the lessons you encounter today that will help you solve problems tomorrow.

This article was originally published at opensource.com.

Part Two: A Human Approach to Reskilling in the Age of AI

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Jen Kelchner

Jen Kelchner

I am a creative, a thinker, an analyst, a dot connector, a weaver of communities, a leader, a technologist, an entrepreneur, an innovator, a writer, an international speaker, and a Master of Change who is dedicated to building a better world.  

I intuitively understand the multidimensional transformation process, the technology of people and advise high-level leaders in the private and public sectors from around the world on transformation in leadership and culture.

Behind on Digital Transformation? Get Ahead with Open Leaders

Behind on Digital Transformation? Get Ahead with Open Leaders

Profound changes are afoot. Leading your organization through them requires an open approach.

Disruption is “existential,” notes an article from professional service provider Wolters Kluwer. It’s not just an organizational design issue. It cuts straight to the core of who we are, how we see ourselves, and what we contribute to our environments. Today, the furious pace of disruption is forcing executives to make existential decisions and commit to them much faster than they’ve anticipated.

One source of that disruption is digitization. Digitization is reshaping the way we lead, manage, and work. Even in the scope of the last decade, we’ve seen rapid adjustments to how we live, connect, and receive services. While we’ve been discussing ad nauseum how (or whether) we should be redefining organizational cultures and business models, the clock has been ticking, and the pace of digitization has not been slowing. In his book The Digital Matrix: New Rules for Business Transformation Through Technology, author Venkat Venkatraman argues that, by 2025, differences between digital and non-digital functions, processes, and business models will no longer exist.

So what’s the top priority for leaders in business today? Understanding the existential impacts digital transformation is having on every aspect of human life, and addressing the immediate need to reshape the way we work, organize, and do business. In other words: changing our organizational cultures and developing people capable of thriving in these conditions.

It’ll take nothing less than immediate action. We need to change the way we work and lead our organizations into this new era.

But culture change is hard, and organizational redesign takes time—at least, that’s what nearly every leader says when we agree change is either necessary or inevitable. The major problem is not that we can’t agree change is needed; it’s that we’re standing on past methodologies, processes, and mindsets to make decisions about how to address and engage the change of today and beyond.

Why is this observation so critical?

Old playbooks and models (for leadership, for business, for people development) that have previously garnered success are no longer effective. Relying on these, I often say, is like expecting your emerging technology to work on the bandwidth and speed of dial-up service from 1997. They’re not quite up to the task of meeting speed, demand, and performance outcomes. Contemporary “best practices” are unable to meet the demands of the present, let alone the future. We require new ways of doing things in order to lead in the digital age of rapid change. In fact, I would argue that your success beyond 2020 depends on them.

So if we agree we need to change and develop competencies for engaging rapid change, then how do we proceed?

Open principles and processes—and ultimately open organizations—are vital to the success of digital transformation efforts. By creating space for the key tenets of open (transparency, adaptability, collaboration, inclusivity, and community) to be infused in our workplaces, we can then begin to engage change continuously throughout the entire organization (not just on your DevOps teams).

Change needn’t be difficult. It is only as difficult as we choose it to be. As leaders, we are ultimately responsible for empowering those around us to engage change, new information, and uncertainty with a measure of ease. We need to guide them as we discover the new details, to provide support as routines are disrupted, to help new voices be heard, and to create places where people feel they belong to something greater.

The “simplest” entry point for large-scale change in your organization the way your teams work and the processes they use to solve problems. As Jim Whitehurst writes in The Open Organization, while conventional organizations utilize a top-down approach to driving change, open organizations take a bottom-up approach to addressing what they do, how they do it, and why they do it. This means (among other things) beginning the work of culture change by fueling passion and uniting everyone under a common purpose while sourcing collective wisdom and collaborating to turn the great ideas into actions. Only then can our organizations function as fully engaged and empowered ecosystems catalyzed by inclusive decision-making.

Open (and all that open entails) is also the key to our global future.

Implementing open values, principles, and processes into all facets of our lives—such as culture (both organizational and societal) education, access to information, co-creation models, engineering, and computing—is the best way to build a balanced and free society that paves the way not only for future technological advances but also new ways of working together to build our world.

If you’re still uncertain about the value of openness, I would immediately point you back to the very book you’re currently reading. It’s a prime example of how an open, collaborative, inclusive project works. A distributed group spread across multiple industries, with varied experiences and working styles, can combine their individual talents to co-create a valuable resource based solely on a shared set of well-defined values in a community (see Appendix).

As you continue learning about open leadership—and, ultimately, open culturethis book will provide tools and insights you can use to begin changing how you work.

This article was originally published as the introduction to The Open Organization Leaders Manual, Second Edition.

The Open Organization Leaders Manual, Second Edition

Newly revised and significantly expanded in its second edition, this book is for anyone interested in building more transparent, agile, collaborative, and mission-driven organizations.

Download the Book

Jen Kelchner

Jen Kelchner

I am a creative, a thinker, an analyst, a dot connector, a weaver of communities, a leader, a technologist, an entrepreneur, an innovator, a writer, an international speaker, and a Master of Change who is dedicated to building a better world.  

I intuitively understand the multidimensional transformation process, the technology of people and advise high-level leaders in the private and public sectors from around the world on transformation in leadership and culture.

Stop Hiring for Culture Fit

Stop Hiring for Culture Fit

If you’re looking for talented people you can turn into cultural doppelgängers—rather than seeking to align productive differences toward a common goal—you’re doing it wrong.

Talent leaders should hire for “culture fit”—at least, that’s what we’ve heard.

For decades, actually, that’s been the most widely recommended (and generally accepted) best practice. The term “culture fit” has itself created an industry segment worth billions of dollars.

Today, however, conventional wisdom is coming under scrutiny. And in light of today’s accelerated pace of innovation, I would argue that hiring for culture fit is no longer advisable—nor is it a method for achieving sustainable growth. It’s just not the best way to grow or sustain engagement and productivity in teams or organizations.

If you’re hiring for culture fit, you’re doing it wrong. To build, scale, and sustain your workforce to meet the demands of Industry 4.0, you’ll need to take four crucial actions when seeking external talent or building internal teams. In this chapter, I’ll explore them.

1. Align talent to these four cultural identities (or environments)

“Culture” is a broad term, and it can mean many different things to different people. Some groups will define it as something like “a core set of values and practices.” Others view it more like “their style” (think nap rooms and beer on tap in the break room).

But, what does the term “culture” truly encompass?

According to the Business Dictionary, “organizational culture” is “the values and behaviors that contribute to the unique social and psychological environment of an organization.” It’s the ethos, values, and frameworks for how a company conducts itself internally and externally. In other words, an organization’s culture includes its core values, its expectations for behavior, its decision making frameworks, how it conducts itself with others, how its information flow operates, its power structures—even how one is allowed to express oneself within the organization. This cultural identity is crucial, as it affects productivity, performance, employee engagement, and customer relations.

When thinking about culture, we should be thinking about alignment rather than fit. “Fit” implies that your organization seeks to indoctrinate new members into its specific way of life—to clone its vision of the ideal member in everyone who joins it. When we talk about “fit” we create the potential for exclusion. It prompts us to seek someone who already embodies the values and principles we think are best (then seek to “fit” them into a pre-existing spot in our organizations), and ignore others.

Achieving “alignment,” however, is different. Alignment involves embracing diversity of thought and building inclusive, innovative, community-driven teams that are all oriented toward shared goals, even if they look and think differently from one another.

The necessity of thinking about “alignment” rather than “culture fit” becomes even more apparent when we examine the complexity of organizational culture. Every organization has four separate cultures (yes, you read that correctly!). Aligning talent “with culture” means aligning it with: your main culture, the subculture of the department, the team culture, and your geographic culture. Visualize the engine that runs your organization. You’ll see gears that move you along. Then visualize small gears for your people, team, departments, verticals, and your main organization. Each of these gears contributes to the next in order to meet goals and propel the business forward. When we have well-oiled machines (that is, when everyone is doing something better together), we are able to propel our mission and realize our organizational vision.

Let me explain them in more detail.

The main culture

This is your overarching company ethos, your “way of doing things.” It’s the primary “gear” that’s moving you externally in the market. It’s what others recognize as “you” and, ultimately, is why clients come to you. It is the “who you are” part of your culture. When seeking alignment, look for:

  • General characteristics and behaviors that agree with who you are
  • Brand fit and representation that aligns
  • Passion or purpose that flows into organizational mission

The subculture

Verticals or departments bring their own values to the organization’s cultural mix. Operationally, each behaves differently and pursues different goals, all of which feed into the main culture. For example, engineers building solutions think in very different ways than marketing creatives do. The goals of solution builders are very different than those of creatives. Be aware of the mix. While remaining open and inclusive in your hiring practices, don’t overlook the dynamics of a subculture. In this relationship look for:

  • Ability to cross-collaborate
  • Open communication practices
  • Big-picture thinking
  • General energy and personality fit
  • Thinking styles

The team culture

The greatest alignment you seek is right here. Team culture determines the team’s manner of working together, day-to-day, to solve problems. Team culture drives efficiency, productivity, innovation, engagement, and results. This is what allows you to build, scale, and sustain. When thinking about alignment, look for:

  • How a person responds to new information and then contributes to the process – you’ll want a well balanced team to drive all aspects of change, not just natural innovators.
  • Communication styles
  • Personality styles
  • Behaviors and thought practices
  • Alignment to open values
  • Individual “magic” (see below) and potential for (and desire for) for growth

The geographic culture

Think of geographic culture not as an engine gear itself, but rather the “grease” that aids in frictionless movement. This cultural filter might not directly contribute to meeting goals of an organization, department or team. It does, however, contribute to reducing conflict, eliminating misunderstanding, and communication delays. You’ll be looking to align with local geographical norms and global views. Considering this angle of potential alignment, look for:

  • An understanding of the geographical culture
  • A willingness to learn and integrate geographical norms
  • An awareness and intelligence of the practices, norms or variances from one’s own

2. Look for the magic

If you’re seeking people to just “fill a job,” then you’re doing it wrong.

If you think about the people you bring into your organization as partners instead of employees, you’ll have a better rate of return on your relationships. This mindset of employing partners, co-creators, and collaborators to solve problems for your clients provides a more inclusive, open approach. We use technology to “do things.” But when you take the time to find the magic within people, they will not only be engaged and perform better, but also build careers alongside you.

When assessing specific competencies, be sure to:

  • Push beyond a resume, CV, or formal degree
  • Look beyond what someone has been “paid to do” (life experience and volunteer roles actually yield amazing competencies in people)
  • Look beyond a role or title someone has held previously
  • Look for people who are not happy staying in their lanes. The potential lies in someone who seeks opportunities for growth and challenges to stretch themselves.

Remember, of course, that the demands of Industry 4.0 will require:

  • Ability and capacity to engage with fast cycles of change
  • Interpersonal skills like communication, collaboration and emotional intelligence
  • Leadership skills for running projects, teams and organizations
  • Open behaviors and values
  • Capacity to navigate open process and decision making models

And when interviewing for talent that aligns with your organizational culture, consider asking:

  • What are you passionate about?
  • Where or how do you want to get involved from a technical perspective?
  • What do you want to learn?
  • What is one challenge you would like to overcome?
  • What perspective on teaming do you have?
  • How do you see yourself as a leader?

3. Be open in your sourcing

Becoming a dynamic, inclusive organization requires an organizational culture built on open values. Only true diversity of thought can produce innovations at the level required to thrive today.

We’ve been working to break down barriers to diversity in the workplace for decades, and we still have a tremendous way to go in our effort to close gaps. “Diversity” goes beyond religion, gender orientation, ethnicity, and so on. We must stop focusing on the labels society has assigned others so we “know where they fit.” That is a fear-based model of control.

Building our teams based on “fit” can actually create exclusive tribalism rather than what we actually intend: a sense of belonging. For example, employing hiring practices that seek talent from one primary background or educational institution will end up with exclusive environments that lack diversity of thought (even though they might represent good “culture fits!”).

We want to have people from different walks of life, with different backgrounds, and with different mindsets, so that we can collaborate and create unique solutions. Your organization should have no place for a “them versus us” mentality, which already seeds a broken system. Doing better together takes a variety of perspectives and experiences.

After a nine-month field study eventually published in the American Sociological Review, Lauren Rivera, associate professor at Northwestern University’s Kellogg School of Management, concluded that when hiring managers talk about “fit,” they focus on things like hobbies and biographies. Have you ever heard of the airport test, the question of “would you enjoy sitting next to this person on a long flight?” Rivera stated in her report, “In many respects, [hiring managers] hired in a manner more closely resembling the choice of friends or romantic partners.”

The tech world has become obsessed with hiring for culture fit, and has done itself (and the entire organizational ecosystem) a disservice as it has fed a growing diversity problem. For open ecosystems—communities and other organizations—to stay true to their values, building heterogeneous teams can boost performance, new ideas, and gain advantage.

4. Build (talent), don’t buy

Last year I interviewed Aaron Atkins of Slalom about a more open approach to talent acquisition. Aaron heads up acquisition in Southern California for this open organization. He shared that Slalom doesn’t seek out the “A-Players” but rather seeks people with potential for aligning creatively with the organization’s goals. Once candidates are a part of the team, Slalom begins to build talent and create utility players. Atkins had this to say about a new way forward:

“It is how we are educating and training our new folks to move towards culture change. This all comes back to a build versus buy mentality. So some organizations are large enough that they can go in and buy. They can go and acquire a new company, or they can go hire a bunch of people in the sense that we’re going to buy these folks.

Slalom is much more of the build mentality of—how do we identify the right people, with the right capabilities, and train them to have the right skill sets. So it’s moving more towards training and development of building our next level of talent.”

Slalom realized they had clients seeking specific technical talents and there was an open space that needed serving. Recognizing they were losing money because they didn’t have the “right number of folks” was not okay with them. Instead, they set about internally building competencies within their existing talent pool. Now, whenever someone is on the bench and not at a client site, they’re trained in the new skills to serve clients needs. Slalom creates utility players that can be cross-functional across a wide variety of solutions and services, which only increases their value from a market perspective.

Your challenge, then, is to take a hard look at your organization’s hiring practices and methodologies. Transforming your organizational culture—your way of doing things, including the way you work—will require taking new approaches to build truly open organizations. Open organizations, at their core, must stand on all five principles to function and produce results. Begin by building inclusive practices as you seek out potential in either your existing talent pool or those you are looking to hire.

This article was originally published at opensource.com.

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Jen Kelchner

Jen Kelchner

I am a creative, a thinker, an analyst, a dot connector, a weaver of communities, a leader, a technologist, an entrepreneur, an innovator, a writer, an international speaker, and a Master of Change who is dedicated to building a better world.  

I intuitively understand the multidimensional transformation process, the technology of people and advise high-level leaders in the private and public sectors from around the world on transformation in leadership and culture.

Forbes: 10 Ways To Make Everyone On Your Remote Team Feel Connected

Forbes: 10 Ways To Make Everyone On Your Remote Team Feel Connected

10 Ways To Make Everyone On Your Remote Team Feel Connected

Telecommuting continues to be on the rise as more companies realize its various benefits, such as greater productivity, better retention, and lower real estate and overhead costs.

However, one aspect of remote work seems to worry some, and that’s the interpersonal factor, or, rather, how a lack of face-to-face interactions might affect work. As the traditional work environments that we know begin to shift, companies are adapting as well. If you’re concerned about how your remote team might stay connected, members of Forbes Coaches Council offer their advice below.

 

Read more here on Forbes…

 

Establish Daily Check-Ins

Daily communication and connections can happen through a knowledge commons such as Slack. Set a routine for a daily or weekly team video chat that allows for business overview and a designated time for sharing team wins. Always find a time to incorporate informal conversation so the team members are connecting on a personal level. Their collaboration will be far richer with this strategy.   –  Jen Kelchner

 

This article has a mention by Jen Kelchner or is authored by Jen Kelchner and was originally posted on Forbes.com. Jen Kelchner is a founding member of the Forbes Coaches Council and frequently writes on leadership and the workplace.

Forbes: How To Train Leaders To Think More Strategically About The Future

Forbes: How To Train Leaders To Think More Strategically About The Future

How To Train Leaders To Think More Strategically About The Future

Successful leaders must work more than a step ahead these days. While adopting a multi-perspective approach to strategy that sees in all directions and anticipates the future doesn’t come naturally to many, it is something that can be developed.

We asked 11 coaches of Forbes Coaches Council how leaders might be able to expand their thinking when it comes to strategy. Here’s what they said.

Read more here on Forbes…

 

Teach Them How To Cast A Vision

Not everyone is a big-picture thinker, but they can be taught how to see and establish a future vision. Let them know why it is important to visualize and forecast a desired future. Once they understand the why, teach them how to apply strategy mapping and planning to establish the roadmap for execution. We have to show them how to rethink and use their existing skills.  –  Jen Kelchner

 

This article has a mention by Jen Kelchner or is authored by Jen Kelchner and was originally posted on Forbes.com. Jen Kelchner is a founding member of the Forbes Coaches Council and frequently writes on leadership and the workplace.

Forbes: Considering Team Building? Here’s How To Prepare Your Employees

Forbes: Considering Team Building? Here’s How To Prepare Your Employees

Considering Team Building? Here’s How To Prepare Your Employees

Team building helps team members see each other in a different way by opening up new ways of connecting and communicating  — something that can be highly beneficial when working on tough problems in a work setting.

The idea of team building can raise a lot of anxiety for people who are used to interacting with their colleagues one type of way on a daily basis. What can leaders do to mitigate this feeling when bringing on a coach for team building? Eight members of Forbes Coaches Council explain below.

Read more here on Forbes…

 

Let Them Know You Are Investing In Them And Their Future

Negate any negative feelings about there being problems. Instead, communicate that this is a personal investment in them and their future. Unpack how leveraging a coach creates a smoother work environment and greater success for everyone. If you show why it is in their best interest, not the company’s, you will see the change you are looking for. –  Jen Kelchner

 

This article has a mention by Jen Kelchner or is authored by Jen Kelchner and was originally posted on Forbes.com. Jen Kelchner is a founding member of the Forbes Coaches Council and frequently writes on leadership and the workplace.

Forbes: How To Compete With The Younger Generation When You Can Only Work 9-5

Forbes: How To Compete With The Younger Generation When You Can Only Work 9-5

How To Compete With The Younger Generation When You Can Only Work 9-5

You’re a working parent who can only work 9-5, and you’re worried about staying competitive against the younger generation who appear not only to have few responsibilities but also a willingness to give themselves over to their employer completely.

We asked seven coaches of Forbes Coaches Council to offer their best advice for those who want to stay competitive. Here’s what they said.

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Leverage Your Knowledge And Value

It isn’t (or shouldn’t be) about the hours logged. Find new ways to showcase your knowledge and skill set that will continue to show your value to the organization and team. Being an integral, engaged part of the team who offers high value is an irreplaceable team member. Offer to fill a gap with a skill you have, or become a mentor that your colleagues rely on.  –  Jen Kelchner

 

This article has a mention by Jen Kelchner or is authored by Jen Kelchner and was originally posted on Forbes.com. Jen Kelchner is a founding member of the Forbes Coaches Council and frequently writes on leadership and the workplace.

Forbes: 10 Reasons The Smartest Employees Are Underperforming

Forbes: 10 Reasons The Smartest Employees Are Underperforming

10 Reasons The Smartest Employees Are Underperforming

While the source of motivation at work is different for everyone, there may be some key reasons smart employees are underperforming. Whether it’s time management or an overwhelming amount of tasks, recognizing the reason is the first step leaders can take in order to create higher engagement again.

We asked 10 coaches of Forbes Coaches Council why they think the smartest employees may be underperforming and what to do about it. Here’s what they said.

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Lack Of Purpose And Adventure Creates Boredom

Smart people deeply need to solve problems. In particular, solving problems to something they feel has a bigger purpose. Engagement and productivity is directly tied to taking on these adventures to create innovative solutions. Provide opportunities for them to do this, and you’ll see the shift. Bonus: It inspires the whole team and creates a stronger service and product. –  Jen Kelchner

 

This article has a mention by Jen Kelchner or is authored by Jen Kelchner and was originally posted on Forbes.com. Jen Kelchner is a founding member of the Forbes Coaches Council and frequently writes on leadership and the workplace.

Forbes: Should Culture Be Created Intentionally, Or Should It Be An Evolutionary Process?

Forbes: Should Culture Be Created Intentionally, Or Should It Be An Evolutionary Process?

Should Culture Be Created Intentionally, Or Should It Be An Evolutionary Process?

Culture” is more than just a buzzword. If you’re a leader in today’s business world, you know culture is a driving force of success.

First, a strong culture helps companies attract and retain employees. Second, a strongculture strengthens the company’s brand and helps employees stay aligned while working toward goals.

But should you create culture intentionally or let it be an evolutionary process? We asked members of Forbes Coaches Council. Here’s what they said:

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Intentional Foundations Prepares You for Organic Growth

Culture creation must be intentional to be in alignment with who you are and what you want your company to represent in the marketplace. You’ll attract the right employees and partners to fuel your performance. Just as people grow, your culture will develop organically over time and adjustments will be made to fit who you are becoming. Be conscious of the legacy you want your culture to create.

– Jen Kelchner

 

This article has a mention by Jen Kelchner or is authored by Jen Kelchner and was originally posted on Forbes.com. Jen Kelchner is a founding member of the Forbes Coaches Council and frequently writes on leadership and the workplace.

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